Mint Lube Case Study

Banin Akif MBA I Seat 7049 Operations watchfulness CASE STUDY (MINIT-LUBE INC. ) Q. 1What constitutes the mission of Minit-Lube? AnsThe mission statement for Minit-Lube can be derived as followed Our electric charge To provide fast, reliable and transcendent services in a customer friendly surround sequence ensuring lowest possible fares. Q. 2How does the Minit-Lube operation dodge provide competitive advantage? AnsMinit-Lube operations strategy provides the organization advantage over its competitors in the following ways Services Design Minit-Lube has a superior service design as it provides fast oil-change, interior cleaning and lubrications services to 3 cars at a time. Quality management Quality exceeds normal standards as all employees are neatly dressed and in full adroit from minit-lube school. Process Efficient use of human resource enables fast service provision as three workers simultaneously work on a car to provide oil-change services. Location Spotless enviro nment provides customer a refreshing feeling. Lay erupt designMinit-Lube layout supports process focused job shop practice which maximizes the cogency and quality. Human Resource Well trained staff graduated from minit-lube school, ensuring cost effectiveness by structure good customer relationships and providing speedy and accurate service. Each individual specializes in its own work enable the maximum level of service. Scheduling Service providedin least possible time frame with use of streamlined human resource in order to meet customer schedules. MaintenanceMinit-Lube provides reliable maintenance solutions because of their trained staff and superior operations management. Q. 3 Is it likely that Minit-Lube has increased productiveness over its more handed-down competitors? Why? How would we measure productivity in this industry? AnsMinit-Lube increased productivity over its tralatitious competitors in the following ways Well trained/educated labor labor plays a zippy role in productivity and as employees of minit-lube are both well educated and trained, they increase the productivity of the organization. More Output in lesser time As compared to its competitors, at minit-lube the car comes in and goes out in only 10 mins which significantly increases the output and therefore, productivity. Also, providing service to 3 cars simultaneously also enhances the productivity if the competitors are servicing less than 3 cars keeping all other factors constant. Productivity= Output____ Input = no of cars serviced in an hour____ Labor hours put in by the team